Office of Drug Control webinar - new online application pathway

Speaker Key:

AR              Avi Rebera 

TD              Terri Dreyer

JP               Jacqueline Penrose

TS              Tanya Shanks

NI               Nishi

00:00:08

NI: Good morning, and thank you very much, everyone who has joined us today. My name is Nishi from the TGA’s Regulatory Engagement branch, and I would like to start today’s webinar off with an acknowledgement of country. 

In the spirit of reconciliation, the Department of Health and Aged Care acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We can hear you, yes. 

AR: Great, because I’ve been on mute. Thanks, Nishi, and welcome, everybody. I too would like to start by acknowledging the traditional owners of the land on which we’re all meeting from today, and I certainly would welcome any Aboriginal and Torres Strait Islanders that have joined us here today. So welcome to you all. Hope everyone had a good weekend. We certainly had some very good weather here in Canberra over the weekend, so enjoying it before it gets too cold here, certainly, for us. 

00:01:12

What we wanted to do today was just run through where we’re at in particular with the Office of Drug Control Transformation program. And I’m just going to run through a very quick overview, and then from that, a number of my colleagues are actually going to talk through and provide a demonstration of what you’re going to experience once we move across into the new systems and the new processes that we’re putting in place as well. 

So this is part of our commitment as part of this program to continue to communicate with you in relation to how we’re going and when you’re going to see things being implemented that will impact and provide benefits to all of you, as well, to the entire industry. I’m just going to move across to the next slide. 

So as mentioned, and I’ve said this previously, but I’ll run through it very quickly, the government provided the Office of Drug Control $3 million dollars in funding in the 2023 budget to allow us to undertake a digital transformation exercise. 

This followed on from a review that we undertook in 2022 that identified that a number of our, in fact, most of our processes were manual. They weren’t efficient. They were time consuming for us and also for you in terms of industry as well. And as part of that review, they undertook a future state, to look at and understand what would serve both industry and ODC as we move forward. 

00:03:00

And so through that process, a number of recommendations were made around how we could digitise a lot of our services, move away from the manual work that we’re doing. It not only reduces administrative burden for us, but in particular, the burden that it had on industry. And as we’ve progressed through that, we have communicated the work that we are doing as well. 

So throughout the transformation, once we got the funding, a significant amount of scoping and discovery work was undertaken, and it identified a number of solutions that we could implement as part of the transformation to support the recommendations that came out of the review in 2022. 

In summary, what the transformation work will do is it will provide a simplified portal so that all of you will be able to lodge, track submissions, pay your fees online and your annual charges, look at where things are at. So we’re looking at building functionality so you can track, at particular milestone dates, where your applications for licences and permits will be. 

Underlying that will also be a case management system. And that system will be a workflow system that our staff will use so that we can actually automate a lot of that process as well. And that’s what you’ll then be able to see as you track through the lifecycle of your application process. 

00:04:31

We’re also then looking at repositories for the data that we collect. I know a lot of you have said in the past that the ODC’s asked you the same question multiple times, where you’ve already given us information. So part of this exercise will allow us and our staff to actually be able to find that information more readily so that we’re not being repetitive in the types of questions we’re asking. And so we’re undertaking this work. 

And today, what we’re going to do is just give you some demonstrations of where we’re at but also provide you with some key information around what the next steps are for all of you and the work that you’re going to need to be doing for you to prepare for the transition across into the new systems and the new processes as well. So ultimately, the goal is that it improves it for all of us but also improves your interactions with the ODC and how we operate moving forward as well. 

So what I’m going to do now is I’ll stop talking, and I’m going to hand over to my colleague, Terri, who is the Assistant Secretary for running the overall Health Products Regulation Group, so for ODC and TGA, that entire transformation piece of work. So over to you, Terri. 

TD: Thanks very much, Avi, and thank you for the introduction. So yes, really terrific to be working with the Office of Drug Control on their digital transformation. And the foundations that we’re building to support that work are the foundations that we’re building to support the broader TGA Transformation Program. So it’s been a great opportunity to onboard those first processes and see how it’s coming together. 

00:06:22

So perhaps just before we move to those demonstrations that Avi’s flagged, I’m just going to move to the next slide here, just say a little bit about the Transformation Program, and then we’ll share those demonstrations with you. 

So overall, it is a large and complex piece of work that is covering the TGA and the ODC. And our objective is really to deliver modern digital tools that will make it easier for staff and industry to complete business transactions and to find the information they need. 

And these are the four strategic benefits that we’re targeting that will be really important in enabling us to deliver on that objective. So of course, first and foremost is delivering a much stronger external customer experience. We want to make it faster and easier for industry and business to do business with us, to complete forms, complete applications and really have the information they need along the way to improve that experience for them. 

The improved staff experience really works hand-in-hand with that improved external experience. By having a case management solution under the hood that is making it much easier for our staff to have access to the information they need to complete their steps in the process, we can deliver a much stronger experience to our external users. That’s a really important part of the puzzle. 

00:07:41

Improved business intelligence. So sitting alongside the stronger external and internal user experience, there is a big piece on the data, and we have quite siloed data systems at the moment. We need new ways of bringing that information together so that staff and sometimes industry as well can have access to that data. 

And delivering robust digital platforms. So not so much for the ODC. As Avi mentioned, lots of manual processes in the ODC space. But more broadly across the group, we do have legacy systems, and we need to move off those old legacy systems to our new systems. 

And when we’re targeting all four of these strategic benefits, there are a smaller number of ways that we can get there. But we are really making progress with the steps that we’re taking across all four of these benefits. 

Because it is a large, complex piece of work, we will be delivering it in stages. So what we have been doing across the programme is a period of engagement and research and design work. For the last year or so, we have been in a build stage, so taking on board the engagement and feedback, those key pain points that we’ve heard from industry, and now are translating those into these new foundational pieces. 

So our objectives this year are to deliver that new portal foundation piece. That’s where you come in and log on and begin engaging with us and the underpinning case management solution, and then onboarding those first business processes to check everything’s really hanging together as we expected it would, to start bringing some of those data siloes together and gathering feedback before we ready those underlying foundations to scale from later this year. 

00:09:28

So we will move to the demonstration shortly. Before we do, just a quick overview of what you can expect to see mid-year. So we have onboarded the first ODC processes, which is terrific, and we are on track to make our first release mid-year, which will have these components that you can see on the screen here.

So, the capacity to create and manage basic functionality and that account set-up step, to navigate to an ODC service, to apply for a medical cannabis licence via the new portal, to apply for a narcotic drugs manufacturing licence via the new portal, to submit an informed consent form via the new portal, to have access to electronic tracking of new applications, and that will be milestone information, and to access help and support. 

It is just a first instalment, so we have those foundation components, but we do expect to continue to build those out over time. And the milestone information is perhaps a good example. So there will be initial information that you can see. Over time, we hope to have more of that available, and of course more applications and business processes available via the portal. 

So it will be just a first instalment but a really important opportunity for us to gather feedback and to start delivering some value to our external users from this transformation. I’ll just move to the next slide now. 

00:10:53

So in the demonstrations today, we have four videos to share with you. In the first set of three, you will see the new portal landing pages, how to create an account, how to create a client account and how to accept an invitation to join a client account. And in the fourth, you will see those first ODC business processes that will be accessible via this new online pathway. 

And just before we move to those videos, just a quick note that we are still working on all of these pieces. So you will see some language that we are still refining. The look and feel, some of that is still being worked on. So please consider this very much a work in progress. 

I might pass now to our first video. So in the first video, Jacqui Penrose from the team will be talking us through those first steps of the process, beginning with how to create a user account. So we might move to the first video. I’ll then just say a few words after that before we play the second video for you. So Nishi and team, if it’s possible to press play, that would be terrific. 

00:12:04

JP: Hi, everyone, and welcome to a short video about how to create a user account with a myGovID for our new Health Business Services portal. So myGovID is simply an authentication app. It has nothing to do with myGov, which is where you might go and check your tax return and apply for childcare rebates. So it’s just an app that helps us make sure that it’s you, and it helps us to protect your data. 

So Australian users will need a myGovID with at least a standard identity strength. If you don’t have one already, it would be a good idea to go and set that up ahead of time, before you need to come and use the portal for the first time. 

So I’m going to be using our test environment here. So there’s still a few things that haven’t been finished off, that haven’t been hooked up quite right, and quite a few cosmetic things that need to get cleaned up. So when we launch, I will have a lovely new learning page for you. But at the moment, we’re just using this one. 

And I’m going to show you how to create a user account, but I’m actually clicking Login. Ignore that. You’ll be going to Sign Up. But for now, this is how our test is working. So this takes me to the myGovID site. You just tick Select myGovID here. And you can actually tick this box, which means it will remember you need to go to myGovID and you don’t need to see this screen again. 

And now we’re in myGovID, I just enter my myGovID email address and click Login. I take this code and use the myGovID app on my phone to enter the code or accept the code. And then it will send me back to the Department of Health. And I’m giving my consent to give these details to the Department of Health. Now, you can see here that it says date of birth. We won’t actually be bringing that across. You’ll just be giving us your names and email address. That sends us back to the Department of Health, and we’ll just give it a moment to load. 

00:15:06

Now we will have the Terms of Use, which you can go and read and accept. And then we’ll continue on. And it tells us that we just need a couple more details in order to set up your account. So we’ll continue. I can provide a title if I want to. I can give a preferred name. This is just a text account, so I’m going to put Aaron in here, and then I’m going to continue. 

I can provide a telephone number, which will be the one that we contact you on if there’s ever anything we need to get in touch about. And then it’s going to ask me about my contact email address. So your myGov email address is very likely to be a personal one, and that is purely for logging in. We can use that as the best contact email for you for the portal if you like, or you can give us a different one. And we can just pop that in here. So I’m going to use this one. 

This is the email address that we will use for you, to contact you as an individual. So it might be things like issues about logging in or about your personal contact details. So we strongly suggest that this email address, it can be a work one, but we do suggest that it’s one that only you can access. So we’ll click continue.

It’s giving me a chance just to see what I’ve entered here. I can go back and change it with the Edit button if I want to. And then I just need to agree to the declaration and submit. And we’re done. If I click the Get Started button, here we are in the portal.

00:17:52

TD: I think I might just jump in there quickly before we play the next video just to say just a couple more things around myGovID. So as part of the digital transformation that we’re working through at the moment, we are moving to a digital ID, so this is new for many of our users. 

And we’re making that shift to really strengthen the security and integrity of our systems. And in the same way that many of us will be using two-factor and other types of layers of security, this is a step that we’re taking through the programme, and that once you have set up this process, the need to re-provide information and reverify is removed. So there are some steps to work through here. These are one-off steps. And once this is set up, you will have access to a number of Commonwealth services, so that it is an important change that we’re making. 

We’re really conscious it is a change, and we will be supporting that change. And we’ll say a little bit more about that at the end. But just to confirm, Jacqui’s mentioned it in the presentation, that your myGovID is not the same as your myGov account. 

So it really is just that handshake. We just want to confirm who is logging on. And once we’ve done that, then we’re moving into our systems. So we’ll say a little bit more about that at the end, but I think, yes, and really keen to support that process. Perhaps if we play the next video now, that’d be terrific. Thank you. 

00:19:30

JP: We’re going to have a look at how to create a client account in the Health Business Services portal. So we’re going to start here on the home page, which is the page you’ll see when you log in. And we’re going to go to our Client Accounts tile. Now, remember, you log in to the portal as an individual, and then you need to tell us which client account you’re working for to do a transaction. 

So we’re going to pop in to this Client Accounts tile. Now, in most cases, the client account will be for an organisation, and you’ll be working on behalf of an organisation in the portal. In some instances, people might be applying for a licence or a permit as an individual, not on behalf of an organisation. And in those instances, they would use the personal client account. 

So we’re going to create an organisation client account. And when you come in here, you have a couple of options. So most Australian businesses will have an Australian business number. And if the organisation does have one, then you need to use the ABN pathway. That’s an automated pathway. You don’t need to provide us with any documentation. 

00:20:47

If you don’t have an ABN, you can use an Australian company number or Australian registered business number. And in that case, you do need to provide some documentation as part of that process. And going forward, after our initial release in June, there will be another pathway added, which will be for overseas organisations. 

Now, for this demo, we’re going to use the ABN pathway. And one of the important things to note if you do use the ABN pathway is that you need to make sure you’re associated with the organisation in the Relationship Authorisation Manager, which is run by the Australian Taxation Office. And what that does is it tells us that you’re authorised to act on behalf of this organisation. 

All right, we’re going to click through. So what’s happening here is it will take us to check our myGovID credentials, and we would just consent to sharing those. And then it’s checking in RAM to see if we’re associated with an organisation. And it has found one for this user, Aaron. 

So Aaron’s associated with this organisation with a funny name, at3am IT Pty Ltd. And you can see here that it says those details were sourced in RAM. Now, if you are associated with more than one organisation, you will need to choose which one you want to proceed with. 

This is telling us we just need a few more details and confirming that we’ve got the right organisation. All right. So we need to provide some contact details here. So I’m going to pop in an email address for the organisation, a phone number. We also need a billing email address and a billing phone number. They can be the same, if needed. We’ll continue through here. 

00:23:04

And we need to provide a physical address, a street address. So I’m just going to put something a bit random in here, add our address. And it’s going to ask if we want to use that address as our postal address as well. So we’re going to say yes in this case. If no, we can provide a different one. 

Now, it’s going to ask us which service to link to. So in June, we’ll only have ODC. But going forward, then TGA and some other services will be onboarded. You can always link to more services later. 

And now it’s asking for the administrator details. So if you’re the person that’s setting up a client account, you will become the administrator. And so what it’s asking here is what contact details do you want us to use to contact you as the administrator for this organisation client account. 

So you can see here that it’s pulled the contact details out from our user profile. And you’ll remember that we asked you to provide an email address there for us to contact you as an individual. So you’re welcome to use those email address and phone number here again for the client account if you want to, or if not, you can use some different contact details. 

00:24:46

And the thing to note here is that you can use an email address that only you access. So we’ve got aaron@at3am. Or you could use a group email inbox if you wanted to as well. For example, applications@at3am. So it’s up to you what contact details you want to use here. 

We also want you to provide a job title for the client account. And we’ll click through here. So this is just bringing up all the details that we’ve entered. You can go in and edit these if you want to. If you’re happy, you can tick the declaration boxes and submit your form. 

So we’ve used the ABN pathway, so this pathway is automated. And so your client account will pop in to the home page, and we’ll have a look at that here. So now that you have created that organisation, you’ll see that it’s now popping up here as one of the options to choose. So when Aaron comes in to the portal now, he has three options here. So he’s a member for these three organisation client accounts, and he can go ahead and submit applications and do other transactions on behalf of that organisation. 

Now, one more thing to have a look at here is, straight up here, to manage client accounts. And what you’ll see here is some of the things that the administrator can look after for that client account. So Aaron here is an administrator just for this one account, and he can go in and manage this account. So we’ll pop in here. 

This is the at3am client account. And there’s some tiles here where Aaron can go in and look at these, so some of the account details and the contact details that we’ve just entered in the form. We have the addresses here that have been entered. We don’t allow editing of those just yet, but that will be something that will be coming in the future. 

00:27:48

And manage members. So this is where the administrator needs to add members to the client account and manage their access as well. So if Aaron wanted to invite a member to the client account, he would click on the Invite Member tile/button here and complete this form. 

So to invite someone to a client account, that person needs to be already a user in the portal. And then you can invite them using their portal email address that they gave us when they created their user profile. You can write a message, and you can make them a second administrator for the account if you need to. 

There is a maximum of two administrators per client account. And you can give them access to each of the services. So we only have ODC that this client account is linked to. So we’ll click on Give Access. And you can give this person one or more roles. So we may give this person, say, the submitter role. 

Service functions are basically contact roles, where you can indicate that a person would be the most appropriate contact for a particular activity. So it might be something like a Recalls Coordinator or something like that. Not all services will use them, but if they’re available, you’ll be able to add those here. So we’re going to confirm our selection, and we’ll be able to see that here, and then we can send the invite. 

00:30:05

Now, you will see here we’re back on our manage members page here for the client account. And you can see here that we can now say that we’ve sent Geraldine an invitation. So we’ll head back to our home page. All right, so there you go. You’ve now created a client account. 

And when we do select a client account and confirm the selection, you’ll notice that we have another tile pop up. And this is the Submissions tile. So we’re just working on this functionality at the moment. And there will be some extra things that are built out here. But the intention is that when you choose a client account, you then get some information that pops up here that is specific to that client account. 

So once this is all up and running, we will select our business, at3am, and you’ll be able to go in and manage all the submissions and you’ll be able to see the drafts and the submitted applications and see how they’re tracking. 

TD: Oh, terrific. Thanks, team. We might just go straight into the last of this set of videos, and then I might say a few words afterwards. Thank you. 

JP: We’re going to have a look at how to accept an invitation to join a client account in the Health Business Services portal. We’re going to start here on the home page, which is the page that you’ll see when you log in. And we’re going to go to our Client Accounts tile. 

00:32:09

So you’ll remember that you log in to the portal as an individual, and then you need to tell us which client account you’re working for. In most cases, it will be an organisation client account, so you’d be working on behalf of that organisation. In some cases, you might use a personal client account if you’re applying for, say, a licence or a permit as an individual. 

Now, we’re going to check our invitations. We’re going to come through here and have a look. So we can see that Aaron is a member of a couple of client accounts already, and he has an invitation to join another client account, Aura Health. So we’re going to view the invitation. And you can see here the details for the invitation, the name of the client account, a message from the client account administrator. And we can see that we’ve been given access to the Office of Drug Control as a submitter. 

Now, you’ll remember that when you created your user profile, you gave us some contact details that we would use to contact you as an individual for things like log in issues. And here, we’re going to be asking you for some details about you in the context of this organisation that you’re working for. 

So we’re asking you for a job title, so the best fit from the options that you’re given in the dropdown there. And we’re asking you, what contact details would you like us to use when we contact you about issues to do with this client account? So, for example, that might be some application that you’ve submitted on behalf of this organisation. You can use the same details that you gave us in your user profile, if you like, or you can use some different details here. 

00:34:10

So I might like to here use office number, perhaps, and for the contact email address, instead of my personal email address, I might like to use an address that is relevant to the organisation, so this one here. So this would be an email address that only I access. If I wanted to here, I could use a group email inbox, so for example, applications@aura.com. 

I need to agree here with the declarations and then hit accept. And we’ll see the message here. Success, you’ve accepted an invitation to join the client account. We come back here to the home page. Then you can see now that Aura Health is available as one of the options when I do a transaction. 

TD: Oh, terrific. Thanks very much. So just before we start, just a couple of introductory points before we play the last video we have for you today. So in this session, Tanya Shanks from the team will join us and walk us through the first applications that will be available in the new portal, the medical cannabis licence form. You will see that walkthrough today. 

And we know this form will only be relevant to a subset of users, to some of those who perhaps are on the call today, but the forms and the functionality that you see here are the same as we are building out for all of our application processes that we will be delivering through the portal. 

00:36:20

So we’ve absolutely heard from industry that they’re looking for autocorrects. We don’t want to go too far along the process before hearing that something isn’t right or there’s a missing piece of information. So you’ll see some of that functionality built in. 

Also, Avi mentioned it upfront, that sort of tell us once. Even if we’ve passed the information on before, where do we have opportunities to reuse that, where appropriate? So there will be some lookups and other automatic features that you will see in this form and that we are building into the forms that we make available through the portal. So I’ll pause there and we’ll play the last video and then just have a few words to say on next steps. Thanks very much, team. 

TS: In this video, we are looking at the application form for a new medicinal cannabis licence. I have logged in using my user profile, Jeremy Coffing. And the context I have set is Jameson and Jones, which is the organisation I work for. On selecting apply, I’m taken to the first page of the form. I can enter a reference in the first field to allow for my internal tracking. 

The context I have set has set the organisation that I work for, Jameson and Jones, as the applicant and myself, Jeremy Coffing, as the contact. For this application, I’m going to select an alternate contact who can also be contacted about the application and who is also associated with the organisation, Jameson and Jones, Mr Harvey Wildenburg, whose details are shown for me to confirm before I press continue. 

00:38:05

On selecting continue, we are taken to the second page of the application form. On the left-hand side is the progress indicator. As each page of the application form is completed, it will be indicated on the progress tracker. 

Supporting documentation can be added to the application by using the file upload modal. Files can be added by browsing and selecting from a location, or files can be dragged and dropped from a location directly onto the modal. If a duplicate file is detected, an error message alerts the user, and the file upload can be cancelled. Once files have been added to an application, they can easily be removed. 

Questions are presented with option select radio buttons, and where a yes response requires the applicant to provide additional details, a new field is provided to capture these details. 

A component of the fit and proper person check is the informed consent process. The application form allows the applicant to send an email invite to business associates of the applicant to complete an informed consent form. In this example, I’m going to send an email invite to the director of the organisation, Jameson and Jones, Harvey Wildenburg. 

I’m going to indicate that Harvey is the primary director for the licence. If the user misses any required fields, an error message is presented to the user to enter the information before the email can be sent. Invitations can be edited, re-sent or removed. Multiple invitations can be added to the one application. 

00:40:36

Our internal contact record for Harvey shows that he has been sent an invite by this organisation in relation to this application form. Harvey will receive an email with a link in it, which he can click and redeem. Harvey is required to log in to the Health Business Services and create an account in order to complete the informed consent process. 

Once Harvey has created an account, he is directed to the ICF tile. On selecting the ICF tile, Harvey is able to access the informed consent form that he is required to complete. Harvey does not need to enter his details or the details of the applicant, as these will be prefilled for him. 

In order to complete this form, Harvey must acknowledge the declaration and submit the form. Validation is included in the application form to ensure that any mandatory questions have been answered by the respondent before they can select continue. This ensures that the data captured is consistent. 

I’m going to add a site and add the security details to this application. I can add a site by entering an address that exists. If I select an existing address, the details are prefilled for me. If the physical address is not available, I can indicate this, and I can provide the latitude and longitude of the parcel of land. I can add an authorised person to the site. Multiple sites can be added to a licence, and once sites are added, they can be edited or deleted. 

00:42:55

Progressing to the final page of this application form is the review and submit page. On this page, the applicant is presented with a compact design, indicating all of the responses to all of the questions they have provided. The edit functionality allows the user to be able to go back to a part of the application that they wish to correct before they select to submit. 

In order to submit an application, all declarations must be agreed to and all processes, such as the informed consent process, must be completed. If a form cannot be completed, it can be saved for later. This creates a draft of the application, which the user can return to and edit at a later point in time. 

In our internal case management system, we can see that this application has now been received, the applicant being Jameson and Jones and the contact being Jeremy Coffing. As a case type, medicinal cannabis licence, this case has been directed to the Medical Devices management team to commence the evaluation process. Details provided by the applicant, including any documents that have been uploaded, are visible through the Applications tab. 

This case has had its initial pathway applied, and the first two action items have been applied, which enable a user to commence work on this application. The Payments tab will indicate once the invoice has been paid, and the Outcome tab will hold the outcome of the case assessment process. In this video…

00:45:18

TD: Oh, terrific. Thanks very much, team. So I think we’ve got a link to our questions here today to gather feedback. So please, I encourage you to complete that. We really do welcome feedback. And I might move to the next slides now, unless the TGA Learn team wants to say anything more about these ones. No, all good? And perhaps then just one more slide there. Great, thank you. 

So thank you so much for joining us today. We’ve just got a couple more slides before we finish up. So in terms of next steps, we really welcome feedback on anything you’ve seen today. It is a big piece of work, and one of the advantages of delivering it in stages is that we can gather feedback as we go. 

We’re working in packages of work, and so any feedback we gather informs how we prioritise the next things on our roadmap, the kinds of things we want to go back at and then expand on and build out. And overall, it’s just very helpful to the work that we’re doing. 

So we’ll have a little bit more to say about how to contact us and opportunities to stay in touch on the last slide. So we’re welcoming feedback. You’ll see from the demonstration today, there are also a set of largely one-off set-up activities that we will be seeking your assistance with over coming months. Those are largely the steps that Jacqui talked through in the first set of three videos today. 

So the first thing that you are able to do really right now is start the myGovID set-up step. And there is a link on this slide to the website where that can be done. So in those initial set-up stages, you will see the myGov step. Staff in your organisation, some will have a myGovID, others won’t. 

00:47:14

And so the first step is to really, the staff that will need access to these systems and we’ll be asking to undertake applications or complete forms, setting up a myGovID for those staff. We will be working on supporting information around that step and some additional assistance. And that will be available in coming weeks. 

There will also be, it was mentioned in one of the videos, a manual pathway. We know that will be particularly important for overseas users, so there will be more information on that to follow as well. 

In the background, we’ll be continuing to complete the processes that we’ve talked about today. At a couple of points in the demonstrations, some areas where we had some more work to do were called out. In addition to that, we have already started work on really the next things that we would like to make available through the new portal. So we’ll continue to do that. 

I just might move to the next slide now. I think I’ve got control. There we go. Here. So lots of opportunities to stay in touch with us. As we deliver those stages of work, we will be doing rounds of testing and gathering feedback. These email addresses are the best ways to reach us. So please do let us know if you would like to join some of those testing and feedback sessions. We would really welcome participants, and emailing us is the best way to let us know. 

We also have a bimonthly newsletter. Every two months, we send an update about what’s happening across the programme. It includes the broader programme. But because the ODC is really the first cab off the rank, particularly in coming months, there will be lots of information about the ODC work in that newsletter. So if you’d like to receive that, please also let us know by emailing us at this email address. 

00:48:59

And I think that’s all. That’s where someone from the team should jump in if I’ve missed anything. But otherwise, thank you very much for joining the webinar today. Thank you for watching the demonstrations. Please do complete the survey, and please do email us with any particular thoughts on what you’ve seen, suggestions for future work. Any feedback at all is most welcome. And please let us know if you’d like to receive the newsletter or participate in additional rounds of testing. 

I’d also just like to take the opportunity to thank the team, Jacqui and Tanya for the videos that they’ve prepared, those who have been involved in supporting the presentation today, and the TGA Learn team for bringing it all together for us and making it available. So I’ll finish up there, but I’ll just pass it over to the TGA Learn team for anything else. Thank you very much. 

NI: Thank you for that, Terri, and thank you, everyone, for attending. The survey will be kept open a little bit longer, till COB today. So please make sure to complete that and provide us your feedback on today’s webinar. Thank you again. Have a great day. 

00:50:16