Portal terminology

Your personal log in for the portal. You need to set up a myID before you create a user profile. You need a user profile to access and perform actions within the portal. Once you have a user profile you can become a member of a client account or create a client account.

The way you conduct business with the ODC. A client account can be used to conduct business either on behalf of an organisation or for personal use. Client accounts can have 1 or 2 administrators and multiple members with specific levels of access (known as service roles).

The manager of a client account. Administrators can invite and manage client account members. They can also draft and submit applications and view all draft and submitted applications for that client account. Client accounts can have 1 or 2 administrators.

People who can act on behalf of a client account. To become a member of a client account, you must be invited by a client account administrator. Every member will be given a service role which will determine their level of access (see ‘service role’ for more information). There is no limit to the number of members a client account can have.

• Login email address (myID): This is the email address you use to create your myID account. It is only used for authentication and logging into the portal. 
• Contact email address: This is the email address we will use when we need to communicate with you as an individual (rather than as a representative of a client account). An example of this is if you are having issues logging in. It can be the same as your login email address or you can choose a different email address. It must be an email address that only you can access. It can be a personal or work email address. If someone wants to invite you to join a client account, they will use this email address.
• Client account email address: This is the email address we will use to contact you about anything you do on behalf of a client account If you want to, you can nominate a different email address for each client account you are a member of. It can be a personal, work or group email. It can be the same as your login or contact email address.

The section of the Department of Health and Aged Care that you are interacting with in the portal. At the moment the only service available is the Office of Drug Control, but new services will be added in the future.

Members of a client account will be given a service role by the client account administrator. There are two service roles: drafter and submitter. Each service role has a specific level of access and functionality:

• Drafters can draft up a new application for a client account they are acting on behalf of, but they can't submit it. They can also view all applications still in ‘draft’ for that client account. Drafters cannot view submitted applications.
• Submitters can both draft and submit applications for the client account they are acting on behalf of. They are also able to view all draft and submitted applications for that client account.

The applications forms you have either partially completed (drafts) or submitted.