Create a client account

4. Click on the button to the left of ABN and then click Next.

5. You will need to confirm your association with the organisation through RAM. We do this to make sure you are authorised to create a Client Account on the organisation's behalf.

Note: If you are associated with only one organisation in RAM you will not see anything occur and will go to the next portal page 'Create a Client Account' (go to step 9). If you are associated with more than one organisation in RAM, you will be redirected to the RAM website for this initial check. This is a one-time only process.

6. You will see this redirection screen.

7. In RAM you will be presented with a list of the organisations you are associated with. Select the relevant organisation, then click Continue.

8. You will then be redirected back to the portal and see this message during the redirection.

9. The 'Create a Client Account ’page will load with your organisation’s ABN and name populated from RAM. Click Next.

10. The 'What you will need' page will open. This page tells you what information you will need to create a Client Account. Click on Start registration when you are ready.

11. The 'Organisation details' page will open. It will confirm the details brought across from RAM. Click Continue.

12. The 'Organisation contacts' page will open. This page asks for the general contact details and the billing contact details. All fields are mandatory except for 'website'. The same email and phone number can be used for both sections if appropriate for your organisation. Click Continue.

13. The 'Organisation addresses' page will open. We need both a physical and postal address for your organisation. Both fields are mandatory. To add in your physical address, click on + Add physical address.

14. An 'Add address' window will open for you to enter the address details. For most Australian addresses you can use the lookup that will populate the fields for you. Alternatively, you can manually enter details into each mandatory field. When completed click Add.

15. You will be returned to the 'Organisation addresses' page If you need to change your physical address, click Edit physical address.

16. For the postal address, select either Yes or No for 'Is your postal address the same as your physical address?'. If you select No, repeat the process you used for entering the address details (step 14) by clicking + Add postal address. When you are finished, click Continue.

17. The 'Link services' page will open. On this page you need to select ‘Office of Drug Control’. Click Continue.

18. The 'Administrator details' page will open. You need to provide the relevant contact details for you to receive communications from us in relation to administration of the Client Account. Your User Profile contact information can also be used for the Client Account. Alternatively, you can provide different contact details. The 'Job title for this Client Account' field is mandatory. This is your Job title specific to this organisation. Click on Continue to progress.

19. The 'Review and submit' page will open. This page allows you to check the details are correct and complete the declaration. You can expand the 5 sections to reveal the details by clicking on the drop-down arrows. When you are satisfied that all the details are correct, click Submit.

20. The 'Success' page will display on successful submission. Click OK.

21. You will be taken to the 'Manage Client Accounts' page. On this page you will see your newly created Client Account. You may need to log out and log back into the portal to see the newly created Client Account.

4. Click on the button to the left of ACN and then Next.

5. The 'Create a Client Account' page will open. Enter either your 9-digit ACN or ARBN and click Next.

6. An automated check process will run to search for an associated ABN. If it finds an associated ABN, you will get an error message and will need to click the Back button to use the ABN pathway instead. Using an ABN will give you instant access to use the Client Account when it is created so is the preferable pathway to use.

7. The 'What you will need' page will open. This tells you what information you will need to create a Client Account. Click on Start registration when you are ready.

8. The 'Organisation details' page will open. Enter the 'organisation name' as shown on your supporting documentation (the certificate of business registration). Click Continue.

9. The 'Organisation contacts' page will open. This asks for the general contact details and the billing contact details. All fields are mandatory except for 'website'. The same email and phone number can be used for both sections if appropriate for your organisation. Click Continue.

10. The 'Organisation addresses' page will open. We need both a physical and postal address for your organisation. Both fields are mandatory. To add in your physical address, click on + Add physical address.

11. An 'Add address' window will open for you to enter the address details. For most Australian addresses you can use the lookup that will populate the fields for you. Alternatively, you can manually enter details into each mandatory field. When completed click Add.

12. You will be returned to the 'Organisation addresses' page. If you need to change what is showing for your physical address, click Edit physical address.

13. For the postal address select either Yes or No for 'Is your postal address the same as your physical address?'. If you select No, repeat the process you used for entering the address details by clicking + Add postal address. When you are finished click Continue.

14. The 'Supporting documents' page will open. On this page you need to upload:
    • the certificate of registration for the organisation you are creating the Client Account for (mandatory)
    • a letter that authorises you to act on behalf of the organisation (mandatory) any other documents to support your request for an organisation Client Account (optional).
15. To upload the documents click the relevant + Upload file.

16. An 'Upload files' window will open. Click on Choose files and your computer’s File Explorer window will open. Select the relevant document and click Open. Your File Explorer window will close.

17. Your document will now show as attached in the 'Upload files' window. Click Add files.

18. The 'Upload files' window will close. You will be returned to the 'Supporting documents' page where you will see your uploaded file. Repeat this for all the documents you need to upload. When you are finished, click Continue.

19. The 'Link services' page will open. On this page you need to select ‘Office of Drug Control’. Click Continue.

19. The 'Administrator details' page will open. You need to provide the relevant contact details for you to receive communications from us in relation to administration of the Client Account. Your User Profile contact information can also be used for the Client Account. Alternatively, you can provide different contact details. The 'Job title for this Client Account' field is mandatory. This is your job title specific to this organisation. Click on Continue to progress.

20. The 'Review and submit' page will open. This page allows you to check the details are correct and complete the declaration. You can expand the 6 sections to reveal the details by clicking on the drop-down arrows. When you are satisfied that all the details are correct, click Submit.

21. The 'Success' page will display on successful submission. At this point, we will need to manually review your documentation. Once we have reviewed and approved your documentation, we will send approval to you by an email. It may take up to 5 business days to review. Click OK and you will be taken to the 'Manage Client Accounts' page. You will see your newly created Client Account here when we have reviewed and approved it.