Create a user profile

Before you can create an account, you will need to set up myID.

MyID used to be called myGovID. It changed name in November 2024 to avoid confusion with myGov. It has a new name and look, but you continue to use it in the same way.

We are using myID for digital identity authentication only. Your myID will need a ‘standard’ identity strength.

1. Once you have set up myID, navigate to the portal landing page.

2. Click on the Create with myID button under ‘Create an account’.

3. You will be redirected to Digital Identity.

4. When prompted to select your identity provider, click on Select myID.

5. A 4-digit code will appear on the screen.

6. Open the myID app on your smart device and login. Enter or accept the 4-digit code in the app.
7. Back in the browser window provide consent to sharing the information outlined on screen.
8. You will be redirected back to the Department of Health and Aged Care.

9. Read the terms of use. If you agree to them, select the tick box and click Continue.

10. The next page has a list of information you will need to provide to create a user profile. Click Continue to move to the next step.

11. On the ‘Your details’ page, the name details brought over from myID will be prepopulated and cannot be changed. You can add to or change any of the other fields. When you are ready, select Continue to move to the next step.

12. The ‘Your contact details’ page will be prepopulated with your myID login email address. You will need to add a contact telephone number. You also need to provide a contact email address. This can either be your login email address or a different one. Press Continue to move to the next step.

Note: As we will use the contact email address to contact you, it is important it is an email address only you have access to. It should not be a group inbox.

13. The ‘Review and submit’ page will now open. At this point you can make sure your details are correct before you complete your registration. Click the down arrow next to ‘Your details’ and ‘Your contact details’ to display the information you have entered. If you need to change any details, click Edit.
14. When all your details are correct and you are ready to complete your registration, select the tick boxes in the ‘Declaration’ section to confirm you have read and understood the Terms of Use and all the information you have provided is true and correct. Once you have completed these declarations, click Submit.

15. The ‘Create user profile: Success’ page will display. Click Get started to continue.

16. The Home page of the portal will open ready for your next action.