We will have limited operations from 15:00 Tuesday 24 December 2024 (AEDT) until Thursday 2 January 2025. Find out how to contact us during the holiday period.

Portal help

Support for using the Health Business Services portal.

Last updated

13 November 2024

How to

Step-by-step instructions for common tasks you may need to complete in the portal.
Portal terminology

The terms we use in the portal and what they mean.

Contact us

For enquires relating to the portal, get in touch with the Health Business Services support team at:

Email: HBS.Support@health.gov.au
Phone: 1800 041 182 or (02) 6289 7595

For issues with ODC applications, go to the ODC contact us page.

For myID issues (formerly myGovID), contact myID.

News

17 December 2024

More Portal functionalities coming in 2025

We will be progressively adding more digital forms and enhanced functionality, enabling you to complete a range of tasks online.
13 November 2024

Health Business Services (HBS) Portal now available

The HBS Portal is open for new medicinal cannabis and narcotic drug manufacture licence applications to the Office of Drug Control.
23 May 2024

Update on new online forms for licence applications

We are transitioning to an online system for submitting new licence applications from mid-2024. The changes will affect how you will submit a new licence application.